Shipping policy

SHIPPING INFORMATION:


  • Our processing time is 8-10 business days for shipping. Business days/hours are 9 am - 4 pm mountain standard time. Any order placed after 4 pm MST will be considered ordered the next day.
  • All orders are shipped First Class USPS
  • FREE first class shipping on U.S. orders over $150 with code "freeship" - unless otherwise stated. (Make sure code is applied at checkout. It cannot be honored after and it is not an automatic code.)
  • Please keep in mind free shipping is an offer/code and cannot be stacked with other offers or codes. If you have two codes we suggest using the one that saves you more money.
  • Once an item leaves our store we are not responsible for it.
  • CHECK AND DOUBLE CHECK YOUR ADDRESS. We cannot change the address once an order is complete. If the package is sent back it will be at buyers cost to reship package to correct address. If new shipping is not paid within 20 days item will go back into stock and credit will be applied to buyers account. We cannot guarantee returns/refused items will be returned to us at this time. We are not responsible for lost items.


Carrier Contact Numbers:

USPS: 1-800-275-8777

FEDEX: 1-800-43-3339


From Aiden and Alaina is not responsible for:

  • Delays with US Postal Service or FedEx shipping
  • Lost, damaged, or marked delivered items. To file a claim with the carrier, please contact FedEx Claims Support or USPS Claims Support.


US Postal Service Guarantees

  • We are not responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the orders, and we cannot be held liable for USPS guarantees. If the items is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.


FedEx Service Guarantees

  • We are not responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the orders, and we cannot be held liable for USPS guarantees. If the items is not delivered in time, please contact FedEx (1-800-463-3339). We will NOT refund additional shipping charges if FedEx fails to meet their guaranteed shipping times.