Refund policy

Return Policy

At From Aiden & Alaina, we strive to provide high-quality products and a seamless shopping experience. Please read our return policy carefully before making a purchase.

No Returns Policy:

We do not accept returns on any items purchased from our store. All sales are final.

Store Credit:

In lieu of returns, we offer store credit for eligible items. If you receive a defective or damaged product, please contact our customer service team within [X days] of receiving your order. We will evaluate your request and may issue store credit based on our assessment.

Eligibility for Store Credit:

  • Items must be reported within 2 days of receipt.
  • All items must be in their original condition and packaging.
  • Store credit will be issued in the form of a gift card that can be used for future purchases on our website.

How to Request Store Credit:

  1. Contact our customer service at fromaidenandalaina@gmail.com
  2. Provide your order number and a brief description of the issue.
  3. Follow the instructions provided by our team.

Final Note:

We appreciate your understanding of our policy. If you have any questions or need assistance, please don't hesitate to reach out!

No Exchanges:

  • Inventory flows fast and items may not be in stock for exchange. If you want a different size please purchase that size as it will not be held. We will not refund the initial purchase.

WHAT IF I RECEIVE THE WRONG ITEM OR ITS DAMAGED


  • Defective items or package discrepancies: Item must be delivered damaged to be accepted. Any breaks, rips, etc during try on/during wear we are not responsible for replacing. You will need to file it for a return and our return team will review to see if it is acceptable for return. We have the right to refuse any returns.
  • Life happens and we make mistakes. If you are accidentally sent the wrong item, quantity, or damaged item(s), they must be claimed within 2 days of receiving - no exceptions. Packages must be marked delivered and exterior packaging cannot be damaged, Please see shipping section. If the same item is in stock we will replace damaged/wrong item. Damaged/wrong items must be sent back within 5 business days of receiving. A paid return label will be sent via email. If damaged/wrong item is not sent back within 5 business days - it will be treated as a return and store credit will be issued. No refunds. Original items must be sent back before new item is sent out.
  • If damaged please email fromaidenandalaina@gmail.com photos of the damaged item(s) within two days of receiving.
  • If items are missing we must know within two days! Please open your package upon receiving, we will not send a replacement/or missing items after two days of receiving, only store credit will be issued if within policy.

IMPORTANT UPDATE: ALL MADE TO ORDER TEES, SWEATSHIRTS, ITEMS, ETC ARE A FINAL SALE


  • Once an item is "purchased" no refund will be issued, only store credit, if the item(s) have not shipped. This includes "accidental" orders - or your kids purchased it.
  • CUSTOM PRINTING CAN TAKE 7-10 BUSINESS DAYS IF THE PRODUCTS NEED ORDERED IN. 


Buyer is responsible to make sure codes are applied, SIZING AND ADDRESSES are correct before completing purchase - once an order is complete we are unable to edit/cancel. This includes, emails, and addresses. Please make sure you have access to the email you use for your order as we cannot send emails to another account.